This Privacy Policy explains how Arcstack, Inc. ("Arcstack", "we") collects and uses personal information through our marketing website at grafty.ai and related properties (the "Sites"). This policy does not govern data processed inside customer-operated Grafty instances — that data remains within the customer's own infrastructure and the customer is the controller.
Who we are
Arcstack, Inc. is a Delaware corporation. Contact: info@grafty.ai.
Scope
This policy covers our public website, marketing communications, and the contact form. Self-hosted Grafty customer data is out of scope.
Information we collect
- Contact form submissions: name, work email, optional company, subject, and message.
- Server logs: IP, user agent, timestamps, requested URLs.
- Optional analytics: aggregated usage metrics only if you accept analytics cookies.
How we use information
- Reply to your inquiries and provide quotes or pilot licenses
- Operate, secure, and improve the Sites
- Comply with legal obligations
Sharing
We share information with service providers that help us operate the Sites (hosting, email delivery, security) under written confidentiality terms. We do not sell personal information.
Retention
Contact submissions are retained for as long as needed to respond and for a reasonable follow-up period, then deleted or anonymized.
Security
We use industry-standard administrative, technical, and physical safeguards including TLS, encrypted secret storage, and access controls.
International transfers
We are headquartered in the United States. If you contact us from outside the US, your data will be processed in the US under appropriate safeguards.
Your rights
Depending on your jurisdiction you may have rights to access, correct, delete, or port your personal information. Email info@grafty.ai to exercise them.
Cookies & analytics
The Sites use essential cookies needed to function. Analytics are only loaded after you accept via the cookie banner. You can change preferences at any time by clearing site data.
Children
The Sites are intended for business users and are not directed at children under 16.
Changes
We will post updates to this policy here with a new "Last updated" date.
Contact
Questions: info@grafty.ai.