grafty

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Director of Product Operations

Job ID: GR-0506 · Product leadership · Remote · United States · Full-time

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Help a small product team make better decisions and turn customer feedback into shipped improvements.

Annual base salary · USD

$275,000–$325,000

Plus equity and a 401(k). Equity is additional to base pay.

Grafty is an AI app builder for companies, headquartered in Austin, Texas. Teams build together in one shared Builder Chat and comment on a live preview. Customers bring their own model keys and choose their infrastructure, with access controls and budgets per user, project and team. They pay their model provider directly, with no Grafty markup on model usage.

The role

Build the operating habits that help Grafty learn and deliver. Connect customer evidence, product usage, planning, and launch follow-through without burying a small team in process. You will own the tools and budget for this work and stay close to the decisions they support.

Location and working arrangement

This is a fully remote role within the United States. You can work from your location in the U.S.; working from our Austin office is not required.

What you'll own

  • Create a consistent way to capture and prioritize customer and field feedback.
  • Connect product decisions to adoption, delivery, and business outcomes.
  • Own product tooling choices, renewals, and the associated operating budget.
  • Coordinate planning and launches with clear owners and follow-through.
  • Use AI where it improves research synthesis or recurring work, with appropriate review.

Experience you bring

  • 8+ years across product management, product operations, or business operations.
  • Experience leading planning or operating processes for a product team.
  • Direct responsibility for selecting tools and approving or managing their budgets.
  • Practical experience introducing AI into a team workflow and assessing whether it helped.

Your first 90 days

  • Establish a useful feedback-to-roadmap process and a small set of product measures.
  • Improve one planning or launch workflow and demonstrate the result.

Compensation and benefits

Annual base salary: $275,000–$325,000 USD, plus equity and a 401(k). Equity is additional to base pay. The final offer reflects relevant experience and the responsibilities of the role.

How to apply

Send your resume and, if you'd like, a short example of a product, vendor, or AI adoption decision you owned. Explain the tradeoff and the outcome in your own words. Please leave out confidential employer information, internal documents, and customer data.

If you meet the minimum qualifications but not every preferred one, we still encourage you to apply. Experience gained outside a traditional path counts.

This posting will remain open for at least 7 days and will be removed once the position is filled.

Grafty, Inc. is an equal opportunity employer. We make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by law.

If you need an accommodation or adjustment at any stage of the application or interview process, email [email protected] and we'll work with you.

Grafty will only contact you from an @grafty.ai email address and will never ask for payment or banking information during the hiring process.

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